TOS

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In order to help protect our subscribers and ensure that we can continue to provide a fast and highly-available network we have created this policy to define the acceptable use of our services, the rights and responsibilities of our subscribers as well as the terms of our service.

  • All the services we provide are "as is" and "as available" without any warranties or conditions of any kind. While we strive for perfection and typically maintain 99.99% or better network availability, we do not guarantee that our services will be uninterrupted or available at all times. We are also not liable for any harm, damages, expenses, loss of profits or opportunities that are caused through the use or reliance on our services, regardless of cause.
  • 30 Day Money Back. If you are not satisfied with our service for any reason within the first 30 days, we will provide a full refund with exception of activation fees. Activation fees are non-refundable. If the customer decides to cancel the service before the installation then there will be reduction of procession fees. After the initial 30 day period a customer must complete the remainder of the term. Customer(s) may choose to cancel the account prior to the end of term however, no refund will be issued for that period.Globalsurf.ca understands that due to the nature of our technology and affiliations with other partners, issues can occur which are out of our control. In such cases Globalsurf.ca Billing department may choose at our sole discretion to grant refunds on a case by case basis. Furthermore the 30 day unconditional money back guarentee does not apply for renewals. Customers must terminate the agreement before or on the renewal date. Should a client forget to terminate before the renewal date, clients will be required to pay each additional month of service ( at the monthly rate ) and the remainder will be refunded. We also provide a full refund for the DSL modem and Voip ATA if cancellation is made within the 30 day no obligation period. After the initial 30 day period Globalsurf.ca will not accept the return of your hardware.
  • The internet is a public network and as a result we do not guarantee that any communication or use of our services is secure or protected from interception by unauthorized individuals. Also be aware that some content, products or services available on the internet may be offensive or may not comply with local laws. We do not attempt to censor, control or monitor any such content or activity and you must assume total responsibility and risk for using the internet.
  • We are not responsible for the content or storage of your data. While we do have backup systems and can attempt to recover information for you, in no event will we be liable for the loss of any data. We also have the right to delete any of your data after your account has been terminated or as required by law.
  • Unless you have subscribed to a multiple login account, you may only have one login session per account at any given time. Your account is not transferable and is only to be used by the household or business who is registered to use the account.
  • Any account names or network addresses that are assigned to you are borrowed and remain our property at all times.
  • You will abide by all applicable laws and agree to indemnify and hold us harmless from all liabilities and expenses related to any violation of this agreement. In no case will we be held responsible for the actions or omissions of any subscriber or other individual that accesses our services.
  • You may not attempt to do any of the following:
    access information for which you are not authorized;
    distribute copyrighted material for which you are not authorized;
    distribute unsolicited bulk email (spam);
    transmit data that is unlawful, harassing, abusive or defamatory;
    knowingly transmit a virus, trojan or other harmful software program;
    hack, attack or otherwise cause damage to any computer networks;
    use our services in any way that would negatively affect our goodwill;
    abuse or violate the privacy of others;
    abuse or fraudulently use the internet in any way.
  • We take customer privacy seriously and do not track sites you visit nor the content of your email messages unless required by law. We do however monitor our network to help in the detection of failures or attacks, trouble-shoot problems and determine areas that may need improvement or future expansion. Should any of your personal information be inadvertently gathered during this routine monitoring it will be considered confidential and will not be provided to any third-party company.
  • We reserve the right to delete any email that is left on our server for more than 6 months.
  • Payment for services is due on the first day of the month. Residential accounts that are more than 5 days past due will be suspended until payment has been received. Accounts more than 45 days past due will be terminated and subject to reasonable collection fees. Returned cheques and non-sufficient funds for pre-authorized debit are subject to a $25 processing fee. Credit card payments are accepted on invoices up to $1,000.
  • Unless terminated, your account will be automatically renewed for the same length and type of service as the previous term. You may terminate your account at the end of its term by contacting us five business days prior to its renewal. We reserve the right to immediately suspend, restrict or terminate services if you breach any terms of this policy or if your account is past due.
  • Upon account termination any rental equipment provided by us must be returned in complete working order within 10 business days. Any equipment that is not returned on time will continue to be billed and charged to your account at a rate of $4 per month plus applicable taxes until such time that it is returned. If the equipment has been lost, damaged or will not be returned then the full replacement value of the equipment will be charged to your account.
  • We reserve the right to modify this agreement upon reasonable notice to you. Your continued use of our services following the notice is your acceptance of such modifications.
  • This document contains the entire agreement, superseding any other agreements or understandings, between you (the subscriber) and us (Globalsurf.ca). Our failure to enforce any provision of this agreement is not a waiver of any right. Should a court decide that any provision in this agreement is unenforceable, that decision does not affect the remaining provisions of the agreement. This agreement shall be interpreted and governed under the laws of Ontario, Canada.

Your use of our services constitutes your acceptance of this agreement.

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